📜 Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") apply to the TatkalStaff website and app at tatkalstaff.in (the "Platform"), operated by Meshak Dayanand, an individual (sole proprietor), Goa, India ("TatkalStaff", "we", "us"). By using the Platform you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy.

When you book staff, clients also accept the TatkalStaff Client Terms of Booking, and staff accept the TatkalStaff Staff Service Agreement at sign-up and for every job. Those agreements are shown in the app before you accept them, a copy is available under "My agreements", and they form part of these Terms. If they conflict with these Terms, the signed agreement applies to that booking.

2. Our service

TatkalStaff is a marketplace that connects clients (businesses and individuals) with independent staff for short-term, hourly work in Goa. Staff are independent service providers, not employees of TatkalStaff or of the client. TatkalStaff verifies staff documents, handles bookings and payments, and helps resolve disputes, but does not itself perform the work.

3. Eligibility and accounts

• You must be at least 18 years old and able to enter into a contract under Indian law.
• You sign in with your mobile number and a one-time password (OTP). Keep your phone and OTPs private — you are responsible for activity on your account.
• Staff must have passed 12th standard (HSSC) or higher, must not currently be employed elsewhere when registering and accepting jobs, and must upload genuine certificates. Staff can take bookings only after we approve their profile.
• Information you give us must be true and kept up to date.

4. Bookings, hourly billing and payment

• A booking is for a number of days × hours per day at the staff member’s hourly rate shown on their profile. You can book starting today (“Book now”) or schedule ahead, but every booked day must fall within 7 days counting today — for example, on a Monday you can book up to the coming Sunday, not the following Monday. For longer needs, make another booking as the window moves forward.
• Book now (starting today): you pay the full estimate upfront through our payment partner Razorpay. Schedule for later (starting on a later day): you pay a 30% advance (rounded to the rupee) when booking, and the remaining 70% must be paid before the first Start — Start stays locked until it is paid, and the app reminds you from 24 hours before. A booking is sent to the staff member only after the first payment succeeds; if checkout is not completed within 30 minutes the booking is cancelled automatically and nothing is charged.
• A scheduled booking is free to cancel until 48 hours before the start (the start of the first booked day, 9:00 AM IST); the exact deadline is shown on the booking. Later cancellations, or a balance not paid by the start, forfeit the advance — it is paid to the staff member minus the platform fee. If the staff member cancels or does not show up, you get a full refund of everything paid. Details are in the Refund & Cancellation Policy.
• Work time is recorded by the client pressing Start and End in the app. Billable time is rounded to the nearest 15 minutes and limited to the booked hours per day. If the staff member has checked in and the client does not press Start within 15 minutes, work starts automatically; each session ends automatically at the booked hours.
• When you press Complete job, you are billed only for recorded hours. Any unused amount is refunded as described in the Refund & Cancellation Policy.
• Clients pay no extra fee. The price is hours × hourly rate. TatkalStaff’s platform fee — 9% for the 1st booking with a client, 7% from the 2nd booking with the same client and 5% from the 5th — is deducted from the staff payout. Payment-gateway charges are borne by TatkalStaff.
• TatkalStaff is not registered under GST at present, so no GST is charged. If registration becomes applicable, taxes will be shown separately on your receipt.

5. Staff payouts

Staff receive the billed amount minus the platform fee (91%, 93% or 95%). The payout is held for 24 hours after the client completes the job so that the client can report a problem, and is then sent to the staff member’s UPI ID. If a dispute is raised, the payout stays on hold until it is resolved. Staff are responsible for their own income tax.

6. Keep bookings and payments on the Platform

This is the most important rule. Clients and staff must communicate, schedule and pay only through the Platform. Phone numbers are hidden and contact details typed in chat are masked automatically.

• Do not share or ask for phone numbers, UPI IDs, e-mail addresses or social-media handles.
• Do not pay or accept cash or direct UPI payments for work arranged through the Platform.
• Clients must not hire or engage a staff member introduced by TatkalStaff directly (or through another agency) for 6 months after the last booking, except through the in-app full-time hire option, which carries a one-time fee shown before you request it.

7. Conduct, photos, ratings and strikes

• Everyone must behave professionally and lawfully. There is zero tolerance for harassment, discrimination, violence, theft, unsafe or illegal work, or working under the influence of alcohol or drugs.
• Clients must provide a safe workplace, the safety equipment needed for the task, drinking water and toilet access.
• For job types that require them, staff upload genuine before and after photos of the actual work. Photos are shown only to the client, the staff member and our team.
• Clients rate staff honestly on Professionalism, Politeness and Punctuality. Ratings are shown to other clients.
• Staff press “I’ve arrived” at the work site (location checked). A no-show, or cancelling an accepted booking, is a strike (and the client is refunded in full); 3 strikes within 90 days suspends the staff account.

8. Cancellations, refunds and disputes

Cancellations, refunds and the 24-hour dispute window are explained in our Refund & Cancellation Policy. Problems with a job must be reported in the app within 24 hours of completion.

9. Suspension and removal

We may suspend or remove an account that breaks these Terms or the signed agreements, gives false declarations or documents, repeatedly fails to turn up, or misuses the Platform. Pending bookings of a removed account are cancelled and refunded as per our Refund & Cancellation Policy. You can close your account at any time once your pending jobs and payments are settled by writing to [email protected].

10. Liability

• TatkalStaff verifies documents in good faith but does not guarantee the outcome or quality of every job. The staff member is responsible for the work they perform; the client is responsible for the workplace and instructions.
• To the extent permitted by law, TatkalStaff’s total liability for any booking is limited to the amount paid for that booking. We are not liable for indirect or consequential losses.
• The Platform may sometimes be unavailable because of maintenance, network or third-party outages; we will try to restore it quickly.

11. Content and intellectual property

The TatkalStaff name, logo, design and software belong to TatkalStaff. You keep the rights to content you upload (profile, certificates, photos, reviews) and allow us to use it to run the Platform as described in our Privacy Policy.

12. Changes, governing law and contact

We may update these Terms; the "Last updated" date shows the latest version, and important changes are shown in the app. These Terms are governed by the laws of India, and the courts at Goa, India have jurisdiction. For questions or complaints, see Contact us.